Frequently Asked Questions
Why should I buy from the EBU Bridge Warehouse?
You will be helping to secure the future of Bridge. Any surplus from sales in The Bridge Warehouse is reinvested by the EBU in activities and services for its members and affiliated clubs.
How do I place an order?
Its easier and quicker to order online. If for any reason you cannot order online then we are happy to take orders over the phone. Please telephone 01296 397851 or 01296 317200.
When will my order be delivered?
If your order is under 2 kilos it will be delivered by 2nd class Royal Mail in around 2-3 working days after placing your order. Orders over 2 kilos will normally be delivered either the next working day (if ordered before lunchtime) or within 2 working days (excluding weekends and bank holidays) by DHL. If you supply a mobile number, the courier will text you on the morning of delivery and give you a one hour delivery slot. You can also give us a safe place to leave the parcel if you are not going to be in.
What if I’m not at home when the order is delivered?
It would be helpful if you place a note in the notes/comments section of the order process as to where you would like your order left if you are not at home. i.e. Neighbour, porch, garage etc. This will ensure you will not have the inconvenience of having to go to the Post Office to collect your parcel. If your order is being delivered by courier a mobile number and safe place will be needed to ensure your parcel does not get returned to us.
How much is Postage and Packing?
It varies depending on the weight of your order. Orders under 2 kilos will be from £1.80 up to £4.79. Orders weighing 2 kilos and over will be £6.95 per parcel up to 20 kilos.
Courier postage to the Isle of Wight is £13.45. Isle of Man, Channel Islands, Northern Ireland and Highlands of Scotland is £25 per parcel
Most of Europe is £35 per parcel – Please phone to place your order and check postage rates.
All our prices include VAT.
How can I pay for my order?
We accept payment by Visa, Mastercard, American Express and Paypal (online only)
What if I’ve changed my mind or the product is not needed anymore?
We will be happy to give a full refund of the purchase price without postage, or exchange any item that is returned within 14 days of purchase, providing it is undamaged and in its original packaging. We will only refund via the payment method used to pay for the order.
Can I collect from your warehouse?
Visitors are always welcome at the Bridge Warehouse, but customers are reminded that we are a warehouse and not a shop, so it would be helpful for you to phone us before you visit so that we can prepare your order ready for you to collect.
Our address is EBU, Broadfields, Bicester Road, Aylesbury, Bucks HP19 8AZ. We are open Monday to Friday 9am to 5pm Excluding Bank Holidays.